Where are you based?
We are based in Dubai, United Arab Emirates.
How many days does shipping in Dubai take and how much is it?
Within Dubai you will receive your order within 1-3 days and it is free.
Do you ship worldwide?
Absolutely! Kindly ensure your address has been inputted in the correct format at checkout.
How much is worldwide shipping?
All shipping costs outside Dubai are calculated at checkout, please do send us a email if you have any further questions. info@prettypupsaccessories.com. 
Our returns address: 42 Zahra Townhouses, Townsquare, Dubai, UAE
Not loving your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied, we will provide you with a store credit so that you can find an alternative size or product. We do NOT offer refunds, sorry.
If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition. ALL packaging and tags must still be attached to items to be eligible for an exchange.
* Please note none of our sales items are accepted for return and we are unable to take responsibility for any injury or loss caused by the use or misuse of our products.